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The Role of Social Media in Higher Education – 5 Best Practices for Engagement

Comm100

It should come as no surprise therefore, to hear that higher education institutions are looking to offer a digital-first approach to improve student engagement and experience. Social media is at the core of this movement. Student and schools alike find themselves more active than ever on social media. Free eBook.

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How Higher Education is Using AI Chatbots to Improve Student Engagement

Comm100

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in accessible and mobile-friendly technologies like live chat. In this blog, we’ll be looking at just a handful of use cases that higher education chatbots can handle. . 24/7 service .

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SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Astute Solutions.

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Choosing My Solution: A Customer Engagement Software Checklist

Comm100

Additional Considerations for Social Media Software. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the CRM software vendor have social media and email integrations? Getting to Know the Vendor.

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7 ways to improve online reviews

Qualtrics

Educate your customers on leaving reviews. Taking a minute to educate your customers on the value of leaving a review can be vital for your company. For instance, you could have your account managers ask your customers to leave a review when they’re talking to them on the phone, or ask them to leave a review on their next invoice.

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Alumni & donor engagement: 8 lessons from the CX world

Qualtrics

Her mission is to bring these audiences closer to education institutions through two-way dialog and excellent supporter care. You can also gather crucial insights from things like online reviews, social media, alumni gatherings, or just anecdotes shared at events. Plug it all back into one platform to conduct smarter analysis.