ClearAction

JULY 23, 2023

In addition to the groups listed above: Marketing managers are creating content and campaigns to educate and nurture prospective and existing customers. Predictive analytics managers are collecting customer data and creating algorithms for real-time and what-if scenario right-sizing of information, offers, and solutions.

Government 62

Government B2B CXM Customer Experience 62

ClearAction

MAY 29, 2016

Customer success managers, predictive analytics , content marketing, and digital marketing can educate customers in the right ways at the right times, from their viewpoint. Fourth, establish cadence, channels, digestion and actioning of collective BI-VoC sent upstream to the value creators and value enhancers across the company.

Customer Experience 97

Customer Experience Social Media Customer Experience Management Predictive Analytics 97

Beyond Philosophy

DECEMBER 23, 2015

Many are actively collecting Voice of Customer (VOC) data through surveys, feedback management, analytics and market research relating to customer retention, loyalty, brand equity and satisfaction. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It warms up the relationship between your brand and the new user, yet at the same time educates them and increases engagement.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ClearAction

MAY 29, 2016

Customer success managers, predictive analytics , content marketing, and digital marketing can educate customers in the right ways at the right times, from their viewpoint. Fourth, establish cadence, channels, digestion and actioning of collective BI-VoC sent upstream to the value creators and value enhancers across the company.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It warms up the relationship between your brand and the new user, yet at the same time educates them and increases engagement.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It warms up the relationship between your brand and the new user, yet at the same time educates them and increases engagement.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64