IVAs: Self-Service Solutions that Work
DMG Consulting
AUGUST 16, 2022
The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. Market Outlook for IVAs. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.
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