DMG Consulting

AUGUST 16, 2022

The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. Market Outlook for IVAs. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Ameyo Callversations

AUGUST 24, 2022

Chatbots Trends and Future Outlook. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Chatbot technology is one of the most innovative solutions for businesses to handle customer interactions and a lot more. Also, 75-90% of the queries will be handled by chatbots, resulting in cost savings of $0.70

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AI Sentiment Analysis Contact Center Artificial Intelligence 52

DMG Consulting

NOVEMBER 1, 2022

Although there is still a lot of work to be done, AI, particularly machine learning (ML), is starting to be used to address the age-old KM challenge of “garbage in/garbage out.”. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. Market Outlook . But no more.

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ML Artificial Intelligence Outlook Contact Center 48