DMG Consulting

NOVEMBER 1, 2022

An effective KM environment enhances brand perception and the customer experience (CX) while dramatically reducing the cost of service for contact centers and every other department that interacts with customers. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. Market Outlook .

ML 48

ML Artificial Intelligence Outlook Contact Center 48

DMG Consulting

AUGUST 16, 2022

IVAs Are Good for Agents and CX. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. Market Outlook for IVAs. IVAs Are Essential for an AI Transformation.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Ameyo Callversations

AUGUST 24, 2022

Chatbots Trends and Future Outlook. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Read More: How can Conversational Bots Improve CX? Higher Chatbot Adoption Based on Customer Experience (CX). Also, 75-90% of the queries will be handled by chatbots, resulting in cost savings of $0.70

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52