Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. A big topic of discussion?

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

DMG Consulting

NOVEMBER 1, 2022

An effective KM environment enhances brand perception and the customer experience (CX) while dramatically reducing the cost of service for contact centers and every other department that interacts with customers. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

SugarCRM

FEBRUARY 28, 2023

Successful CX strategies go hand in hand with tech solutions that aid personalization and engagement. However, high-performing CRM platforms now feature AI technology and automated data acquisition to improve their capabilities, accelerate CX efforts, and eliminate manual data entry. How AI and ML Change Companies’ Data Strategy?

AI 26

AI Data Entry CX CRM 26

DMG Consulting

JUNE 8, 2021

The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Video will be Preferred CX Platform.

AI 130

AI Artificial Intelligence Healthcare Legal 130

DMG Consulting

AUGUST 16, 2022

IVAs Are Good for Agents and CX. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. Contact Center Artificial intelligence (AI) is unleashing a new approach for customer experience (CX) strategy, design, development, and engagement. The Future of AI in CX.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Lumoa

JUNE 23, 2021

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). So it’s no surprise CX leaders will continue to increase their investments in it this year.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. Hear the full story of how United Airlines used digital transformation to fast-track CX innovation. What is digital transformation? Ford breaks down barriers.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

DMG Consulting

MARCH 31, 2022

Delivering an outstanding customer experience (CX) is a top goal for companies, as it is an essential and measurable differentiator between otherwise commoditized products and services. Many of these voice-based self-service solutions were built more than 10 or 15 years ago, when the technology was limited. & Solving the Problem.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

Hodusoft

AUGUST 9, 2021

Many e-Commerce players using Social Media Contact Center Software for better CX. The innovative HoduCC platform helps the agents by immediately alerting them as soon as a customer communicates via popular social media channels like Facebook, Whatsapp, or chats and text messages. . Track customer conversations on a single dashboard.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Instead of repetitive manual tasks, your teams can focus on fostering deeper customer relationships or developing innovative ideas.

CRM 26

CRM AI Invoicing Predictive Analytics 26

Ameyo Callversations

AUGUST 24, 2022

These efforts are based on a combination of AI, NLP and Machine Learning (ML). Read More: How can Conversational Bots Improve CX? Higher Chatbot Adoption Based on Customer Experience (CX). Chatbot technology is one of the most innovative solutions for businesses to handle customer interactions and a lot more.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

SEPTEMBER 15, 2022

If you look back over the last couple of years, the organizations that managed these challenges more seamlessly were the ones that had already embraced emerging technology-equipped Artificial Intelligence and Machine Learning (AI/ML) capabilities. Tools like Sugar Sell and SugarPredict , give leaders visibility into their sales data.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26

SurveySensum

JUNE 14, 2022

As advanced survey methodologies outsmarted the CATI system with innovative technologies, there is no possibility that telephone surveys will ever have a comeback. . Online survey software uses advanced technologies like AI, ML, BI, etc., Online surveys have several more advantages if we look at them closely.

ML 52

ML Net Promoter Score Actionable Insights CRM 52