Companies Scramble to Report on COVID-19 Business Impact
Customer Experience Matrix
APRIL 1, 2020
Extreme growth was concentrated in hard-hit areas including California, New Hampshire and Oregon. Online groceries, cold medications, fitness equipment and computers surged, as did preordering for in-store pickup. They report that total retail demand fell by 86% by the end of March and even online revenue is down 73%. UK, and France.
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