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New at Intercom: 5 highlights from our virtual launch event

Intercom, Inc.

Keeping these beliefs in mind will help us to continue building a world-class, next-generation product that solves our customers’ problems. We unveiled our newest products to the world. We shared news about not one, not two, but three game-changing products at New at Intercom. Here’s a sneak peek.

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The CSAT: Measuring Customer Satisfaction in a Contact Center

Hodusoft

IVR surveys from HoduSoft can be a game changer for your business. Businesses directly ask the relevant consumer base to score their satisfaction with an event, product, or service to measure CSAT for a contact center. Surveying through SMS for a quick, low-friction experience is also possible. How do you measure CSAT?

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What is product-market fit? Examples and strategies to find it

Zendesk

What features or improvements would you like to see in future versions of [Product or Service Name]? “If If you don’t talk to your actual customers enough,” Klouwers says, “you’ll end up playing a guessing game.” Surveys provide validation that your product is in a good market and possesses the required functionality.