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Customer experience, whose business is it?

Lumoa

However, the back-office functions, like HR or Finance are involved into CX very seldom. Finance You might ask "How could a finance department influence customer experience?" Remember when you received a wrong invoice from your phone company? Remember when you received an invoice that was hardly understandable?

article thumbnail

Customer experience, whose business is it?

Lumoa

However, the back-office functions, like HR or Finance are very seldom involved in CX. Finance You might ask "How could a finance department influence customer experience?" Remember when you received a wrong invoice from your phone company? Remember when you received an invoice that was hardly understandable?