Companies Scramble to Report on COVID-19 Business Impact
Customer Experience Matrix
APRIL 1, 2020
These range from obvious (consumers are accepting more product substitutions in the face of stock-outs) to intriguing (canned goods sales rose twice as much in the U.S. Food, healthcare, and, yes, toilet paper were high on their shopping lists. More social media consumption was one answer, with Facebook and Youtube heading the list.
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