InteractionMetrics

APRIL 16, 2024

An example of absolutist thinking is the assumption that one method, like a survey, or one metric, like Net Promoter Score, is sufficient. In an interview with The New York Times , Adam Grant said, “The feeling that something is uncomfortable is a signal that you’re about to learn something new.”

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

InteractionMetrics

DECEMBER 8, 2023

Let’s face it: if you don’t get accurate, actionable customer feedback, you risk losing customers – and opportunities to innovate and improve. Net Promoter Score) Survey answers to open-ended questions (e.g., “How The New York Times estimates that tens of millions of surveys are sent yearly.

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. LinkedIn : [link]. Website : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132