Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. For example, Smartfren shifted its employees from call centers to social media when its average calls at call centers reduced by one third, and interactions on social media increased significantly.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

SEPTEMBER 19, 2022

This co-creation with customers has also made GoPro far advanced in product development and innovation. Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web. The end result? Improves customer service.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52