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Business Management NPS Customer Acquisition VOC Customer Journey Map Customer Experience Management Voice of the Customer CX Customer Relationship CRM More Related Topics >
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5 Best Experience Management Metrics

ClearAction

OCTOBER 12, 2022

Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. Churn Rate is affected by First Contact Resolution (FCR), Effort Score, and Satisfaction. Notice: You’re invited to celebrate your team’s progress through our CX Team Sport Awards !

Key Driver Analysis 62
Key Driver Analysis Non-Profits Net Promoter Score NPS 62
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21 Tips for 2021 Customer Experience Excellence

ClearAction

JANUARY 6, 2021

This is success-limiting because Net Promoter Score® implies (probably inaccurately) that customers who are inclined to say good things about your company will offset customers who are inclined to complain about your company. But the nature of customer experience is long-horizon, not instantaneous.

Customer Experience 77
Customer Experience Net Promoter Score VOC Key Driver Analysis 77
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