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Look beyond mystery shopping to improve your customer experience

Qualtrics

FEBRUARY 21, 2021

This ensures that the mystery shopper can get a clear account of what a customer would experience. To truly understand the customer experience , the employees cannot know they are serving a mystery shopper. Mystery shopping can help root out issues that can prevent long-term or future problems, that impact customer retention and sales.

Mystery Shopping 29
Mystery Shopping Mystery Shopper Customer Experience Retail 29
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn: [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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