Contact Center Technology Stack: The (Immediate) Transformation You Need?
Ameyo Callversations
APRIL 21, 2022
Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics. Contact centers should see their operations as a seamless omnichannel customer experience hub instead of a physical-digital patchwork. It requires a much more holistic approach to customer-centricity. banner_blog_1].
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