Callminer

DECEMBER 5, 2019

An ability to capture conversational data across existing communication systems and then correlating insight within a common analytics platform offers a cost-effective means for blending omnichannel insight. Predictive Analytics Will Drive a Better Customer Experience.

Predictive Analytics 207

Predictive Analytics Unstructured Data Omnichannel Touchpoint 207

SugarCRM

JANUARY 11, 2024

Gain a Better Understanding of Your Audience Base Maybe the most significant advantage posed by generative AI is its vast potential to closely analyze and generate accurate insights into large volumes of unstructured data. Without similar technologies, this data can be time-consuming and expensive to process.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Ameyo Callversations

APRIL 21, 2022

Contact centers should see their operations as a seamless omnichannel customer experience hub instead of a physical-digital patchwork. The data storage and compute operations in a contact center technology stack will be transformed to accommodate the increasing number of data points gathered during customer touchpoints.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52