Callminer

DECEMBER 5, 2019

Microsoft’s Richard Peers predicted that by 2020, 85% of all customer service interactions would be handled without the need for a human agent. Although his prediction was not completely accurate, there has been a significant move in that direction. Here are my predictions on how the contact centre will evolve in 2020.

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Ameyo Callversations

APRIL 21, 2022

Moreover, the operation of such complex contact centers is supported by technology. Importance of Contact Center Technology Stack. Contact center technology has come a long way since the early days of call centers. Traditionally, technology has enabled functional teams with time to focus on their core jobs.

Contact Center 52

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SugarCRM

JANUARY 11, 2024

Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. Info generated by text, images, videos, and other types of data that usually don’t fit into regular databases can now be processed with the help of generative AI.

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