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Contact Centre Predictions for 2020

Callminer

An ability to capture conversational data across existing communication systems and then correlating insight within a common analytics platform offers a cost-effective means for blending omnichannel insight. Predictive Analytics Will Drive a Better Customer Experience.

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Accelerate Your Marketing Efforts with the Help of Generative AI

SugarCRM

Generative AI has recently become a hot topic in all mediums, from business settings to casual conversations. Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. And this has happened for a good reason.

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Contact Center Technology Stack: The (Immediate) Transformation You Need?

Ameyo Callversations

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. Contact centers should see their operations as a seamless omnichannel customer experience hub instead of a physical-digital patchwork. banner_blog_1].