Remove NPS Remove Unstructured Data Remove VOC Remove Voice of the Employee
article thumbnail

What is Voice of the Customer (VoC)?

Confirmit

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. How Do You Build a Voice of the Customer Program?