Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. How Do You Build a Voice of the Customer Program? Voice of the Employee.

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Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Confirmit

NOVEMBER 16, 2020

Here is a sneak peek into the captivating stories you’ll find in these pages: Amadeus runs a global VoC program that gathers timely feedback and delivers insight into pain points to maintain long-term customer relationships. Cromwell established a multi-touchpoint VoC program to better understand customer expectations.

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VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

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Net Promoter Score NPS Close the Loop Customer Loyalty 40

Confirmit

SEPTEMBER 22, 2019

Through their sophisticated VoC program the organization achieved a 24% increase in re-lead opportunities as a result of acting on non-purchaser feedback. NPS increased by 11% due to heightened customer focus and improvement initiatives that significantly reduced costs. LexisNexis has embedded a global, multi-lingual VoC program.

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VOC NPS Voice of the Employee Voice of the Customer 40

Confirmit

MARCH 6, 2019

There are six categories available and it pays to take a good look at the options… Almost all of the categories (except Voice of the Employee) are suitable for VoC or Customer Experience (CX) programs, so it’s wise to see which will help you show off your program at its best. This is what we want to hear about.

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VOC Voice of the Employee NPS Voice of the Customer 40

Confirmit

SEPTEMBER 27, 2017

Quest software created a VoC program that runs in eight languages in 57 countries. Philadelphia Insurance reached a record NPS® score of 60. Voice of the Customer Voice of the Employee Market Research Case Studies.

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Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 27, 2017

Quest software created a VoC program that runs in eight languages in 57 countries. Philadelphia Insurance reached a record NPS® score of 60. Voice of the Customer Voice of the Employee Market Research Case Studies.

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Hospitality Hospitality VOC Voice of the Employee 40