Confirmit

NOVEMBER 16, 2020

Here is a sneak peek into the captivating stories you’ll find in these pages: Amadeus runs a global VoC program that gathers timely feedback and delivers insight into pain points to maintain long-term customer relationships. Forecasted revenue increase by 22% as a result of actions taken based on customer feedback.

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VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

SEPTEMBER 22, 2019

With over three million satisfied customers, Empire Today is dedicated to its customers. Through their sophisticated VoC program the organization achieved a 24% increase in re-lead opportunities as a result of acting on non-purchaser feedback. Customer experience focus has seen guest satisfaction rise by 3.8%

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Confirmit

SEPTEMBER 27, 2017

Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Quest software created a VoC program that runs in eight languages in 57 countries. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience.

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Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 27, 2017

Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Quest software created a VoC program that runs in eight languages in 57 countries. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience.

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Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., Voice of the Customer Company. and Fred Reichheld.

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Confirmit

JUNE 7, 2017

Really inspiring stories of changes to corporate culture and how Voice of the Customer and Voice of the Employee programs are empowering employees to do the right thing. All the entrants have plenty of anecdotal evidence to share – and it is great stuff. These things matter. Show us the money!

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VOC Voice of the Customer Voice of the Employee NPS 40

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

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