3 patient experience problems that can be tackled with CX solutions
Qualtrics
SEPTEMBER 23, 2019
Foundational voice-of-the-customer (VoC) programs focus on “crawling”, and once you start to “walk” that executive/leader engagement is critical. Investing in customer experience (CX) means improving policies and procedures — and can help improve the employee experience. Its NPS went up double digits, too, as a result.
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