Confirmit

NOVEMBER 16, 2020

Here is a sneak peek into the captivating stories you’ll find in these pages: Amadeus runs a global VoC program that gathers timely feedback and delivers insight into pain points to maintain long-term customer relationships. Cromwell established a multi-touchpoint VoC program to better understand customer expectations.

VOC 52

VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

SEPTEMBER 22, 2019

The organizations featured in the 2019 ACE Awards book are leading the way in using the Voice of the Customer to drive continual change. Through their sophisticated VoC program the organization achieved a 24% increase in re-lead opportunities as a result of acting on non-purchaser feedback. in just nine months.

VOC 40

VOC NPS Voice of the Employee Voice of the Customer 40

Confirmit

MARCH 6, 2019

How are people around the company able to make better business decisions based on insights from your CX work? What decisions have been made as a result of your VoC or CX activities? Think beyond the CX team. No CX activities should exist in a vacuum so give us context. This isn’t just about your team.

VOC 40

VOC Voice of the Employee NPS Voice of the Customer 40

Confirmit

SEPTEMBER 27, 2017

Quest software created a VoC program that runs in eight languages in 57 countries. Philadelphia Insurance reached a record NPS® score of 60. You'll also find success stories from AIG, Amadeus Hospitality, Lexis Nexis, and Ulta to help inspire you towards CX greatness.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 27, 2017

Quest software created a VoC program that runs in eight languages in 57 countries. Philadelphia Insurance reached a record NPS® score of 60. You'll also find success stories from AIG, Amadeus Hospitality, Lexis Nexis, and Ulta to help inspire you towards CX greatness.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. who, as one of the world’s leading CX analysts, is always a welcome addition to an event. Voice of the Customer Company.

B2B 40

B2B Net Promoter Score VOC NPS 40

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Foundational voice-of-the-customer (VoC) programs focus on “crawling”, and once you start to “walk” that executive/leader engagement is critical.

Net Promoter Score 20

Net Promoter Score CX VOE VOC 20