Confirmit

SEPTEMBER 27, 2017

Philadelphia Insurance reached a record NPS® score of 60. You'll also find success stories from AIG, Amadeus Hospitality, Lexis Nexis, and Ulta to help inspire you towards CX greatness. Voice of the Customer Voice of the Employee Market Research Case Studies.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

MARCH 13, 2018

If you have numbers to support your program – not just NPS or Customer Effort scores, but financial or operational results to share, Business Impact is the place for you! Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you.

VOE 40

VOE Voice of the Employee Text Analytics NPS 40

Confirmit

FEBRUARY 25, 2019

Is your CX activities tightly aligned to your corporate goals? Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. Voice of the Customer Voice of the Employee Market Research Best Practices. Finally, use numbers.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Confirmit

JUNE 15, 2017

who, as one of the world’s leading CX analysts, is always a welcome addition to an event. The first was that 55% of executives think that CX is important but show no urgency (a lot of nodding heads) and another was that 52% of businesses don’t know how to provide ROI for their program. Voice of the Customer Company.

B2B 40

B2B Net Promoter Score VOC NPS 40

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Investing in customer experience (CX) means improving policies and procedures — and can help improve the employee experience. Watch the Webinar.

Net Promoter Score 20

Net Promoter Score CX VOE VOC 20

Confirmit

JUNE 7, 2017

Really inspiring stories of changes to corporate culture and how Voice of the Customer and Voice of the Employee programs are empowering employees to do the right thing. There are very few CX Practitioners out there who are lucky enough to have a CEO who states (as one did to me) “ROI? These things matter.

VOC 40

VOC Voice of the Customer Voice of the Employee NPS 40

Qualtrics

OCTOBER 24, 2019

If there’s one key factor in delivering high-quality CX, it’s your staff. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program. The CX benefit? Capture the voice of employees in your CX program.

CX 32

CX Entertainment Hospitality Hospitality 32

Qualtrics

OCTOBER 15, 2019

If there’s one key factor in delivering high-quality CX, it’s your staff. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program. The CX benefit? Discover how you capture the voice of employees in your CX program.

CX 20

CX Entertainment Hospitality Hospitality 20

Callminer

JULY 15, 2019

This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Although most companies desire to be a leader in CX, many do not take the necessary steps. Thursday’s theme of CX at WebinarStock will allow you to catch up on everything vital to great customer experience!

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter? How Do You Build a Voice of the Customer Program? Voice of the Employee.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40