Confirmit

SEPTEMBER 27, 2017

Philadelphia Insurance reached a record NPS® score of 60. You'll also find success stories from AIG, Amadeus Hospitality, Lexis Nexis, and Ulta to help inspire you towards CX greatness. Voice of the Customer Voice of the Employee Market Research Case Studies.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 27, 2017

Philadelphia Insurance reached a record NPS® score of 60. You'll also find success stories from AIG, Amadeus Hospitality, Lexis Nexis, and Ulta to help inspire you towards CX greatness. Voice of the Customer Voice of the Employee Market Research Case Studies.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

JUNE 15, 2017

who, as one of the world’s leading CX analysts, is always a welcome addition to an event. The first was that 55% of executives think that CX is important but show no urgency (a lot of nodding heads) and another was that 52% of businesses don’t know how to provide ROI for their program. Voice of the Customer Company.

B2B 40

B2B Net Promoter Score VOC NPS 40

Qualtrics

OCTOBER 24, 2019

If there’s one key factor in delivering high-quality CX, it’s your staff. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program. The CX benefit? Capture the voice of employees in your CX program.

CX 32

CX Entertainment Hospitality Hospitality 32

Qualtrics

OCTOBER 15, 2019

If there’s one key factor in delivering high-quality CX, it’s your staff. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program. The CX benefit? Discover how you capture the voice of employees in your CX program.

CX 20

CX Entertainment Hospitality Hospitality 20