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Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. Track key CX metrics such as CSAT score, NPS , and customer retention rates to gauge how well you’re fulfilling customer needs. How does it make you feel? Valued & happy, right?

Customer Satisfaction 52
Customer Satisfaction Social Media Touchpoint Omnichannel 52
article thumbnail

Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. Track key CX metrics such as CSAT score, NPS , and customer retention rates to gauge how well you’re fulfilling customer needs. How does it make you feel? Valued & happy, right?

Customer Satisfaction 52
Customer Satisfaction Social Media Touchpoint Omnichannel 52
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