How to Create a Voice of Customer Template for Your Business
Lumoa
FEBRUARY 16, 2023
But how do you get well-rounded data? In an omnichannel Voice of the Customer (VoC) approach, customers can be asked to periodically answer questions about their lifestyles, routines, and preferences. Here are three things to help analyze your VoC data. Audio recordings are a prime example of unstructured data.
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