Omnichannel, Technology and Tennessee

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

In an omnichannel/multichannel environment, many organizations struggle with consistency across channels, so leveraging FCR across channels provides a great metric to ensure that customers are getting real resolutions, regardless of channel. Cory holds an MBA in Logistics and Finance from the University of Tennessee.

Contact Center

Contact Center Non-Profits Compliance Start-ups

In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience

1 to 1

JANUARY 11, 2021

As the demographics are shifting in healthcare, people are coming armed with more knowledge,” said Stephanie Clark, chief learning officer at Tennessee-based Baptist Memorial Healthcare Corp. In an increasingly technical world, it’s also critical to embrace technology in a feasible way that will work for your organization.

Healthcare

Healthcare Hospitality Hospitality Omnichannel

Tech Customer Success

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience

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