Customer Bliss

APRIL 24, 2018

This is the 100th episode of the Chief Customer Officer Human Duct Tape Show , and I have YOU to thank for it! I’m sending a huge, heartfelt thank you to all of the podcast guests I’ve interviewed since the launch of this podcast back in 2016.

VOC 51

VOC CX Engineering Customer Experience 51

Intercom, Inc.

OCTOBER 17, 2019

In our chat, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems. For once, the big debate isn’t about the brand of Post-Its or Sharpies. It’s not personas versus Jobs-to-be-Done.

Sales 119

Sales Engineering Start-ups Data Entry 119

Intercom, Inc.

SEPTEMBER 5, 2019

Do these apps risk overserving their target customers? Avoid overfitting for your customers. If you enjoy the conversation and don’t want to miss the rest of the series, you can subscribe on iTunes or Google Podcasts , stream on Spotify or Stitcher , or you can grab the RSS feed in your player of choice. The need for speed.

Start-ups 138

Start-ups Engineering Sales Innovation 138