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Using Your Employees' Voices to Transform the Customer Experience

CX Journey

SEPTEMBER 8, 2016

When you implement a formal program to listen to employees, the initiative is referred to as Voice of the Employee (VoE). I conducted an employee journey mapping workshop for a small retailer. We listen to them. We find out what's going well and what's not. I'm glad they stayed as long as they did.

Customer Experience 49
Customer Experience VOE Voice of the Employee Social Media 49
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. LinkedIn : [link]. Website : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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