Uncover the “Cracks in the Foundation” and Take Action to Fix Them
Customer Bliss
FEBRUARY 19, 2015
That information is not actionable or operational enough to gain attention or drive accountability. A major “culture boost” activity will occur in the simple action of getting everyone to agree on the categories for collecting information for reporting. Identify and Prioritize the “Cracks in the Foundation” that Emerge.
81 
Let's personalize your content