Lumoa

JANUARY 24, 2024

In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

FEBRUARY 14, 2024

In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own. Increased Use of AI As AI technology increases its capabilities, it will directly impact chatbot quality. Modern workplaces need modern CX solutions, which involve CRM software and AI- and ML-enhanced analytics.

Customer Experience 83

Customer Experience ML Social Media CX 83

Comm100

DECEMBER 16, 2019

At Comm100, we look back at which of our content pieces were the most popular and think about what this tells us about trends in customer experience, conversational AI, and support centers in 2019. Keep an eye out for the 2020 Live Chat Benchmark Report coming out in January or subscribe and be the first to get it.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52