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Top 20 Most Popular Customer Centricity Articles of 2020

C3Centricity

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. How to Improve Customer Centricity in Hospitality.

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Top 20 Most Popular Customer Centricity Posts of 2020

C3Centricity

Either way, we’d like to thank you all for your support in 2020. How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it?

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

Example – Walmart has one of the largest fleets of in-store robots with a group expected to be in1,000 stores by the end of 2020. Hospitals quickly implement new technology to better support their personnel, and banks processing small business loans in record time. Have chef-created, healthy meals delivered right to your door?