Intercom, Inc.

FEBRUARY 13, 2020

As the SaaS industry enters a new decade, marketing technology continues to command a huge chunk of companies’ expenditures – more than a quarter of the total budget, according to Gartner. Here we are in 2020 with much better data collection than we’ve ever had. Market leaders like Tray.io

Unstructured Data 181

Unstructured Data Omnichannel Structured Data Machine Learning 181

DMG Consulting

OCTOBER 18, 2017

DMG’s 12 th annual edition of this Report provides a comprehensive review and unparalleled analysis of the competitors, products, features, pricing, payback, and trends and challenges in this complex technology sector. DMG expects leading vendors to design new algorithms targeted at a variety of enterprise opportunities.

Text Analytics 48

Text Analytics Contact Center Artificial Intelligence Structured Data 48

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64