2021 Artificial Intelligence Customer Relationship Management ML 
DMG Consulting
OCTOBER 13, 2020
There’s nothing like a worldwide pandemic that requires people to social distance to emphasize the mission-critical nature of intelligent, artificial intelligence (AI)-based, omni-channel self-service solutions.) Today, companies are trying to put these solutions in production as quickly as they can.
DMG Consulting
JUNE 8, 2021
Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.
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