Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Execs In The Know

MAY 18, 2021

Our recent Customer Response Summit (CRS) — Spring 2021 event (April 26–28, 2021) played host to a variety of sessions including keynotes, case studies, and breakout groups, as well as four very powerful and timely panels, each one hosted by COPC Inc. The Importance of Research to the Modern CX Executive .

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Execs In The Know

DECEMBER 6, 2021

Numerous organizations are talking about the importance of connecting employee and customer experience to build an effective hybrid contact center workforce. They tire of making excuses, feel bad they can’t provide a better customer experience, and know it will impact their service score. Where to Start.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Numerous organizations are talking about the importance of connecting employee and customer experience to build an effective hybrid contact center workforce. They tire of making excuses, feel bad they can’t provide a better customer experience, and know it will impact their service score. Where to Start.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

APRIL 23, 2021

Companies who provided customers with peace of mind alongside their products and services are now emerging well-positioned to retain and grow their customer bases. Employees are key to delivering compassion in customer experiences. Adjusting to Our New Reality. The DEQ emotions can be aligned to the K?bler-Ross

Innovation 93

Innovation CX VOC Outlook 93

Execs In The Know

JULY 1, 2021

On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. This is where technology can level-set conditions and build parity into every customer experience.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98