2021 CX Touchpoint Unstructured Data 
Lumoa
OCTOBER 31, 2021
The combination of Forsta and Lumoa takes feedback one step further by applying AI to unstructured data and removing the need for manual analysis. Lumoa’s easy to use customer insight platform solves the challenges that companies face when processing thousands of customer responses they receive every day from different touchpoints.
SurveySensum
SEPTEMBER 5, 2024
This shift in customer experience – from being “just enough” to “wowing customers” has taken the CX industry by storm and banking and financial services are not indifferent to it. from 2021 to 2028. Personalization But With A Twist Of AI Every CX strategy includes personalization. times faster than their competitors?
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Execs In The Know
DECEMBER 6, 2021
It’s literally a frontline touchpoint that impacts the bottom line of an organization. Use surveys, agent notes (unstructured data), and one-on-ones with frontline managers to identify what broken processes or poor technologies agents are dealing with day after day that are never fixed. 2: Uncover Key Irritants.
Execs In The Know
DECEMBER 6, 2021
It’s literally a frontline touchpoint that impacts the bottom line of an organization. Use surveys, agent notes (unstructured data), and one-on-ones with frontline managers to identify what broken processes or poor technologies agents are dealing with day after day that are never fixed. 2: Uncover Key Irritants.
Zendesk
DECEMBER 7, 2021
Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. Here’s how AI can improve the customer experience at specific touchpoints and, in turn, boost your bottom line. Transform CX with Zendesk’s AI features.
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