Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Execs In The Know

APRIL 23, 2021

Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. All these concerns provide executives with opportunities for innovation. Having the proper technology is especially important for employees who are returning to the workforce, but not to the office.

Innovation 93

Innovation CX VOC Outlook 93

Execs In The Know

JULY 1, 2021

On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. 1 — Invest in Essential Technologies. Security Technologies . Communication Technologies.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Guest post written by: Rachel Lane, Senior Solutions Principal for Contact Centers, Medallia, and originally written on November 30, 2021. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Guest post written by: Rachel Lane, Senior Solutions Principal for Contact Centers, Medallia, and originally written on November 30, 2021. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52