Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Execs In The Know

FEBRUARY 29, 2024

And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. Today, staying “current” and on course can feel overwhelming.

CX Transformation 99

CX Transformation CX VOE AI 99

Execs In The Know

APRIL 23, 2021

Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. All these concerns provide executives with opportunities for innovation. Having the proper technology is especially important for employees who are returning to the workforce, but not to the office.

Innovation 93

Innovation CX VOC Outlook 93

Confirmit

FEBRUARY 12, 2020

Obviously this is in part down to our technology. We think some of the cool digital and AI-based innovations that we’ve made to the platform over the last in year in particular were certainly central to the Forrester Wave result. The technology isn’t everything though. How could they not?!

VOE 52

VOE Voice of the Employee Gaming Voice of the Customer 52

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Voice of the Customer Voice of the Employee Market Research Product Innovation Factsheets. Drive intelligent action to improve the customer experience.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Confirmit

FEBRUARY 25, 2019

If you’re doing something with new technologies, or are using interesting new approaches, consider our Innovation category. Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. It’s where the cool kids hang out.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Execs In The Know

JULY 1, 2021

1 — Invest in Essential Technologies. Technology is what makes the modern contact center go vroom, but what about when the contact center is no longer centralized nor office-based? This is where technology can level-set conditions and build parity into every customer experience. Security Technologies .

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98