Lumoa
OCTOBER 31, 2021
Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.
Callminer
SEPTEMBER 1, 2020
We also presented over 20 breakout sessions under five innovative and timely themes: insight to action, transformational CX, collections in current times, work from home, and the new contact center agility. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.
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Execs In The Know
APRIL 23, 2021
Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. All these concerns provide executives with opportunities for innovation. Work environments continue to evolve, bringing new challenges to which employees must adapt. How do you tap into this opportunity?
Execs In The Know
FEBRUARY 29, 2024
Many CX leaders are left wondering how to innovate — in the right ways — when capabilities and expectations are changing so often and so fast. Navigating Uncertainty with Human-Centered Design In a world where change is relentless and technology investments often outpace organizational readiness, uncertainty in our space looms large.
Confirmit
FEBRUARY 12, 2020
We think some of the cool digital and AI-based innovations that we’ve made to the platform over the last in year in particular were certainly central to the Forrester Wave result. They loved our data collection and analytics tools too – but they’re only human. Again, people as well as the tech.
Confirmit
JUNE 6, 2018
It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.
SurveySensum
MARCH 4, 2021
In this episode Tanuj, NK, and Debbie are talking about the impact of CX on business metrics, VOC and CX metrics and their measurables, VOB, VOC, and VOE and their differences, bringing alignment across multiple teams, tips to manage the emotions of the customer, where does CX starts and ends in an organization, and a lot more!
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