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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

Simply put, the organizations that prosper will connect the experiences of customers and employees to understand the cross impact and subsequently drive improvement, identify best practices, and spur business growth. Interested in learning more? You can also book meetings directly with Rachel directly.

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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

Simply put, the organizations that prosper will connect the experiences of customers and employees to understand the cross impact and subsequently drive improvement, identify best practices, and spur business growth. Interested in learning more? You can also book meetings directly with Rachel directly.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.