2021 Machine Learning Predictive Analytics Text Analytics 
DMG Consulting
APRIL 15, 2020
DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.
DMG Consulting
SEPTEMBER 26, 2018
There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation. These advancements are fueling interest in speech analytics and accelerating sales of new and replacement solutions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
DMG Consulting
OCTOBER 17, 2019
At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities.
DMG Consulting
MARCH 31, 2019
in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. Some of the CBCCI vendors have natively built a foundational AI layer in their platform; others have acquired AI and machine learning capabilities; a majority have partnered with leading AI technology providers such as Amazon Lex, Salesforce Einstein, Google and IBM Watson.
Qualtrics
APRIL 5, 2021
Analytics are what turns your data into insights, and when you’re collecting a lot of data, you need powerful analytics tools to mine for deep insights. The ‘must have’ analytics for every research platform are: Text analysis — essential for identifying trending topics and sentiment from open text responses.
Expert insights. Personalized for you.
62 
Let's personalize your content