2022 Artificial Intelligence ML Text Analytics 
DMG Consulting
JUNE 8, 2021
Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. Analytics-enabled QM has been talked about for at least 12 years and has been available to some degree for 10 of them.
SurveySensum
MAY 19, 2023
According to the extensive research done by Satmetrix in 2022, the industry average NPS score in Banks is 31. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Use text analytics to understand common themes in customer comments.
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