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Remove 2022 Remove Customer Expectations Remove Customer Satisfaction Remove Customer Service Sales
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5 Top Customer Service Articles of the Week 11-28-2022

Shep Hyken

NOVEMBER 28, 2022

(Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated. CEOs can potentially serve as important customer service reps in complementary roles to frontline customer service, sales, and customer experience management personnel.

Customer Service 11
Customer Service Contact Center Social Media Manufacturing 11
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Your Guide to Simulation Training

Execs In The Know

FEBRUARY 16, 2023

Western Union agents who mastered soft skills and best methods with Zenarate achieved faster speed-to-proficiency, received better call quality and compliance scores, and drove higher customer satisfaction scores as soon as 30 days of engaging with live customers.

AI 52
AI Scorecard Contact Center Compliance 52
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