2022, Customer Service, ML and Unstructured Data

Contact Center Technology Stack: The (Immediate) Transformation You Need?

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. The contact center operator supplies its services to many organizations simultaneously. Can Tech ALONE Enhance Customer Experience? banner_blog_1].

Contact Center

Contact Center Technology Technology Unstructured Data

Glossary of AI terms: Understanding GPT, neural networks, and more

Intercom

MAY 31, 2023

Deep learning algorithms are highly effective at processing complex and unstructured data, such as images, audio, and text, and have enabled significant advances in a wide range of applications such as natural language processing, speech recognition, and image recognition systems that include facial recognition, self-driving cars, etc.

AI Machine Learning Artificial Intelligence Unstructured Data

Tech Customer Success

Contact Center Technology Stack: The (Immediate) Transformation You Need?

Glossary of AI terms: Understanding GPT, neural networks, and more

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