VOZIQ Customer Intelligence Roundup – May Edition
VOZIQ
MAY 1, 2022
6 Reasons Why Unstructured Data Is Key to an Effective Retention Program. Retention requires gaining a better customer understanding, and unstructured data can help you do that. Applying AI and ML to data such as customer chats, agent notes, surveys, etc., 5 Customer Experience Books You Must Read in 2022.
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