VOZIQ

MAY 1, 2022

6 Reasons Why Unstructured Data Is Key to an Effective Retention Program. Retention requires gaining a better customer understanding, and unstructured data can help you do that. Applying AI and ML to data such as customer chats, agent notes, surveys, etc., 5 Customer Experience Books You Must Read in 2022.

Unstructured Data 40

Unstructured Data ML Customer Retention AI 40

Zendesk

FEBRUARY 10, 2022

In the Zendesk Customer Experience Trends Report 2022 , over 90 percent of respondents said they’d spend more money with businesses that offer streamlined experiences. Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Zendesk

APRIL 4, 2022

Your to-do list was already too long, and now you’re spending more and more time managing user requests for data access and deletion. In 2021, Virginia and Colorado joined California with state laws, and even more are in the pipeline for 2022. This is the reality for many customer experience (CX) teams.

CX 52

CX Unstructured Data Customer Satisfaction Compliance 52

Intercom

MAY 31, 2023

Deep learning algorithms are highly effective at processing complex and unstructured data, such as images, audio, and text, and have enabled significant advances in a wide range of applications such as natural language processing, speech recognition, and image recognition systems that include facial recognition, self-driving cars, etc.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Ameyo Callversations

APRIL 21, 2022

The contact center technology stack will be completely different in 2022, with many advances in multiple streams. The current breed of databases and storage devices will fall short of these capabilities, and contact centers will need modern data analysis tools to transform the unstructured data and gather meaningful insights.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SurveySensum

MARCH 3, 2022

Top 11 voice of the customer tools in 2022. A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. Top 11 Voice of the Customer Tools in 2022. SurveySensum. Monkeylearn. Lexalytics. Qualtrics . Clarabridge. Verint ForeSEE. Nice SATMETRIX. Conclusion.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52