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Top 10 Customer Service Stories of 2022

Shaun Belding

The 2022 list of best customer service stories was a tough one. Not only were there a lot of stories to choose from, but a great many of them were stories of great kindness. Shaun Belding | www.beldingtraining.com. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.

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8 customer-experience-related predictions for 2022

Adrian Swinscoe

The post 8 customer-experience-related predictions for 2022 first appeared on Adrian Swinscoe. Around this time of year, I usually receive a swathe of customer experience related predictions from different sources. A couple of years ago, I started compiling […].

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A glimpse into 2022: How can contact centres plan ahead?

Adrian Swinscoe

This guest post by Dave Hoekstra, a Product Evangelist at Calabrio, reflects on lessons learned by contact centres in 2021 and offers a glimpse into 2022, […]. The post A glimpse into 2022: How can contact centres plan ahead? first appeared on Adrian Swinscoe.

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The biggest digital transformation trends in 2022 and beyond

Adrian Swinscoe

The post The biggest digital transformation trends in 2022 and beyond first appeared on Adrian Swinscoe. This is a guest post by Natasha Bougourd, a Senior Copywriter at Mediaworks. In the early months of the pandemic, businesses accelerated their adoption of digital […].

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The State of Customer Success Pt. 1

Together, Vanilla etched out the State of Customer Success in 2022. In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be?

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The State of the CX Professional in 2022

Futurelab

It appeared on their site on February 3, 2022. Their findings are presented in The 2022 State of CX Report. I originally wrote today’s post for Momentive.ai. The COVID-19 pandemic has amplified existing customer expectations and created new and unexpected ones.

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Customer Contact Week 2022

Uniphore

Feb 24th & 25th 2022. The 2022 CCW will be hosted at The Star located at 1 Casino Dr. Broadbeach QLD 4218 Australia. Team members from Uniphore will be in Australia from February 24th to the 25th of 2022. The post Customer Contact Week 2022 appeared first on Uniphore. The Star Gold Coast. Register for CCW Today.

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Shaping the Future: Product Strategy in the Age of Uncertainty

Speaker: William Haas Evans - Principal Consultant, Product Strategy Practice Lead, Kuroshio Consulting

October 4th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST. In this webinar, we’ll explore the 4 key pillars that a value-driven product organization leverages to ensure they are connecting their strategy to execution to deliver business outcomes: The Product Roadmap (What it is and what it’s not). A Cascade of Requirements.

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From Feature Factory to an Outcome-Driven Product Team

Speaker: Matt LeMay - Product Coach and Consultant, Author of Product Management in Practice and Agile for Everybody

September 13, 2022 at 12:30 pm PT, 3:30 pm ET, 8:30 pm BST Why getting more specific around outcomes can help create more flexibility around output. How the same product managers who often complain about working for a "feature factory" often perpetuate this very problem.

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How to Develop a Recession-Proof Product-Led Strategy

Speaker: Wes Bush, Author of "Product-Led Growth"

December 6, 2022 at 12:30 pm PT, 3:30 pm ET, 8:30 pm GMT. The important aspects of a great product-led strategy. How to effectively implement PLG strategies into your business. How to adjust your product-led strategy during uncertain times. Use Product Management Today’s webinars to earn professional development hours!

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If You Build It, They Will Come: A Guide to Customer Onboarding

Speaker: Jamie Bernard, Sr. Product Director and Product Management Practice Lead at Nexient, an NTT Data Company

November 15, 2022 at 12:30 pm PT, 3:30 pm ET, 8:30 pm BST. How "doing this, not that" can benefit product managers and help them avoid the negative response that a clunky onboarding experience provides. How to pivot when you notice the friction of poor onboarding. Use Product Management Today’s webinars to earn professional development hours!

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Product Market Fit: A Lesson from Sephora’s Head of Product

Speaker: Sneha Narahalli - VP, Head of Product at Sephora

October 25th, 2022 at 12:30 pm PT, 3:30 pm ET, 8:30 pm BST. Creating an iterative process to identify Product Market Fit. What metrics you should track to measure product-market fit. Scaling a successful product after PMF has been established. Use Product Management Today’s webinars to earn professional development hours!

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Community Predictions 2022

We sat down with 22 experts to discover what's coming for community in 2022. Check out the ten predictions we make for 2022 and prepare your community for the future. Our Experts: The experts that contributed to Community Predictions 2022 come from an array of backgrounds and work in entirely different industries.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

November 10th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT How you can leverage innovations in technology and machine learning to improve your customer experience and bottom line. How AI can help you resolve queries faster and ultimately lower customer friction from all angles.

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Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST How to apply 2023 technology trends to your company's current demands. Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience.