2022 ML Text Analytics Touchpoint 
SurveySensum
JULY 15, 2022
Top 10 Typeform alternatives in 2022. #1 It can help you create beautiful NPS, CES, CSAT, and all kinds of surveys at all the touchpoints across the customer journey. After gathering all the feedback in one place, it runs text analysis and gives you common insights. Equipped with advanced tools like AI, ML, etc.
SurveySensum
MAY 19, 2023
According to the extensive research done by Satmetrix in 2022, the industry average NPS score in Banks is 31. Customer Experience (CX) Design: This is done to create a consistent, relevant, and meaningful experience at each business touchpoint. Use text analytics to understand common themes in customer comments.
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