Remove 2023 Remove Customer Retention Remove Omnichannel Remove Outlook
article thumbnail

5 Customer Experience Predictions for 2023  

Comm100

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).

article thumbnail

10 ways to boost retail customer engagement in 2023

Zendesk

Under relentless earnings pressure, companies will often resort to exorbitant fees, cutting product quality, and reducing customer service to save a dime. This short-sighted outlook only undermines the true goal: creating long-term profitability. That makes it expensive to attract new customers.

Retail 98
article thumbnail

Leaning into integration: The key to unlocking enterprise revenue growth

Totango

Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth. CS, more than any other function, is positioned to be the driver of customer results and customer retention to fuel growth.

Outlook 114